Personal

MONITORING AND RESPONSE

24/7

Monitoring and Response

For reassurance at the touch of a button

Personal Alarm

Lightweight, portable alarm pendant can be worn around the neck or wrist

Activate easily

If anything happens such as a fall or illness strikes, the alarm is activated by pressing the pendant

Help is on hand

Our highly qualified Helpline staff will assess the situation and arrange appropriate help

Here for you

We’re here 24 hours a day, 365 days a year

“I wear my personal alarm all the time and recommend it to my friends.”

–  Mrs Cole, 82, Colchester

 Colchester Helpline gives me freedom and independence. I don’t have to rely on my family and they don’t need to check in every day.

– Scott Harry

Choose your service

24/7 Personal Monitoring Service

Whatever the nature of your concerns – illness, power cuts, unexpected callers, accidents in the home – or any other matters, we provide support and reassurance. 

When the alarm is pressed, our trained teams can notify a loved one, call your GP, contact the appropriate emergency services, arrange the fitting of security devices such as panic or fire alarms, or give first aid advice over the phone to resolve your situation promptly and sensitively.

  • Monitoring all day, every day to customers of any age.
  • If you have a fall or have a problem, even if you are unable to speak. you will have a two way communication with a specialist.
  • Our staff are first-aid trained to listen and respond; they will contact a family member, your GP or the ambulance service.
  • Includes alarm unit, waterproof pendant, necklace attachment and wrist attachment.
  • In addition, we can provide a range of other household products and alarms that provide further reassurance.

£20.36 per month

This equates to £244.34 per year and is a fixed annual price with no upfront fees.  Customers are covered from the moment the Helpline equipment is installed.

24/7 Personal Monitoring and Response

Our Monitoring and Response Service is designed to help those who need extra support or are prone to falls.

At the touch of a button, we can detect a fall in the home and will send first-aid trained, dedicated response team members to provide a lifting service using an ELK emergency lifting cushion designed to provide a safe and dignified lift.

This 24 hours-a-day, 365 days-a-year service responds to and lifts hundreds of people each month, enabling people to stay at home and bringing peace of mind for family members, friends and loved ones. On average, we are able to reach our customers in response to a fall in the home within 45 minutes.

  • Monitoring all day, every day to customers of any age.
  • Unlike other providers, we don’t outsource our response service and you can be rest assured our teams will be there for you at anytime of the day or night.
  • If you have a fall or become unwell, even if you are unable to speak. You will have a two way communication with a specialist.
  • Our staff are first-aid trained and will respond with immediate assistance in person.
  • Includes alarm unit, waterproof pendant, necklace attachment and wrist attachment.
  • In addition, we can provide a range of other household products and alarms that provide further reassurance.

£30.70 per month

This equates to £368.47 per year and is a fixed annual price with no upfront fees.  Customers are covered from the moment the Helpline equipment is installed.

How to pay

Whatever service you decide is right for you or your loved one – there are various ways you can pay.

 

Set up a direct debit

Direct debit is the safest method of payment. The Direct Debit Guarantee ensures that if an error was to be made by Amphora Trading Ltd, or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. 

To arrange, please call us on 01206 282322 / 282382. Payments are taken on the 28th of each month.

 

Pay by Debit/Credit Card over the phone

For our automated payments lines, call 01206 282725 and choose option 5. You will need your invoice number and credit or debit card details. 

 

Pay online

Go to www.colchester.gov.uk/payments and select General Invoices starting with 4. You will need the invoice number for the payment you are making and your credit or debit card details.

Alternative payment methods: You can also pay by BACS or via your own bank or any Lloyds Bank free of charge. To find out more about these alternative methods of payment, please call 01206 282382/282322 to speak with us. Our office hours are Monday to Friday 9.00am – 5.00pm.

Call us on

01206 769779

Our friendly team is available to answer all your questions

Call us on

01206 769779

Our friendly team is available to answer all your questions