Personal
MONITORING AND RESPONSE24/7
Monitoring and Response
For reassurance at the touch of a button
We are not just a service for older people. We can help you or your loved one stay independent at home and provide reassurance they are safe.
We can even help you if you are coping with an illness, just come out of hospital or need a bit more support while living alone.
When the alarm is pressed, we call a family member, GP or one of our own dedicated Response Teams.
Personal Alarm
Lightweight, portable alarm pendant can be worn around the neck or wrist
Activate easily
If anything happens such as a fall or illness strikes, the alarm is activated by pressing the pendant
Help is on hand
Our highly qualified Helpline staff will assess the situation and arrange appropriate help
Here for you
We’re here 24 hours a day, 365 days a year
The freedom to live safely at home
When the Help button is pressed, we use a telephone line to dial the Monitoring Centre. When connected to the operator, conversations can be held from wherever you are in the home. This enables you to request help in an emergency or reassurance when needed.
The unit covers a range of approximately 90 feet so can even be activated from your garden or driveway.
In the event of a power cut, the Helpline unit has a battery backup so service will not be affected. If there is no power, a silent signal is sent to the Monitoring Centre every two hours to alert staff there may be a problem with the electricity supply.
The Monitoring Centre should be made aware of any issues surrounding your phone lines as the Helpline will not work without an operational line. You are welcome to use other means of contacting the centre, like using a mobile phone in cases of emergency.
If you go on holiday, the Monitoring Centre should be made aware if you are away from the property for any length of time. The Helpline button should be pressed on return to the property to ensure it is working correctly.
There is also a range of products that link to the Helpline system such as smoke alarms, CO detectors and falls detectors.
Choose your service
Monitoring Service
- Monitoring all day, every day to customers of any age
- If you have a fall or have a problem, even if you are unable to speak. you will have a two way communication with a specialist
- Our staff are first-aid trained who listen, respond and will contact a family member, GP or ambulance
- Includes alarm unit, waterproof pendant, necklace attachment and wrist attachment
- Free for the first 12 weeks. After this, you can decide whether to continue or not
Prices start at
£17.48 a month
Pay by direct debit
Monitoring and Response Service
- Monitoring all day, every day to customers of any age
- If you have a fall or become unwell, even if you are unable to speak. you will have a two way communication with a specialist
- Our staff are first-aid trained and will respond with immediate assistance in person
- Includes alarm unit, waterproof pendant, necklace attachment and wrist attachment
- Free for the first 12 weeks. After this, you can decide whether to continue or not
Prices start at
£27.43 a month
Pay by direct debit
Call us on
01206 769779
Our friendly team are available to answer all your questions
Call us on
01206 769779
Our friendly team are available to answer all your questions