EQUIPMENT

GOING DIGITAL

 

 

Your Helpline Unit and Alarm

The freedom to live safely at home

Helpline’s lightweight, portable and waterproof pendant can be worn comfortably around the wrist or neck, whichever you prefer. It connects to your telephone line via an alarm unit which is quickly and easily installed by a member of our Helpline team.
Once installed and tested, you will have 24/7 access to the Helpline Monitoring Centre.
When the Helpline button is pressed, our Monitoring Centre is dialled through your home’s telephone line. Once connected to the Helpline operator, conversations can be held from anywhere in the home. This enables you to request help in an emergency or gain reassurance with ease.

In fact, the unit covers a range of approximately 90 feet which means it can even be activated from your garden or driveway.

In the event of a power cut, the Helpline unit has a battery backup so service will not be affected. If there is no power, a silent signal is sent to the Monitoring Centre every two hours to alert staff there may be a problem with the electricity supply.

Helpline’s Lightweight, Portable Alarm Pendant

Personal Alarm

Lightweight, portable alarm pendant can be worn around the neck or wrist

Activate easily

If anything happens such as a fall or illness strikes, the alarm is activated by pressing the pendant

Help is on hand

Our highly qualified Helpline staff will assess the situation and arrange appropriate help

Here for you

We’re here 24 hours a day, 365 days a year

Our transition to Digital

Across the country, existing analogue phone lines are being switched off and transferred to digital – a programme of work which must be completed by 2025. This will require the upgrading of the Helpline equipment in your home as well as the call receiving platform we use.

If you have any questions, then please feel free to contact a member of the Helpline team on 01206 769779 or by emailing helpline@colchester.gov.uk

Call us on

01206 769779

Our friendly team is available to answer all your questions

Call us on

01206 769779

Our friendly team is available to answer all your questions