Helpline’s highly qualified team provide advice and assistance to give thousands of people the reassurance and peace of mind they need to maintain their independence in their own homes. We have been delivering this vital service for over 20 years.

We operate around the clock – 24 hours a day, 365 days a year.

We provide two levels of service:

• Monitoring only – our nationwide service that brings reassurance, support and advice at the touch of a button. In the event of an emergency, we will ensure a loved one, GP, or the appropriate emergency services is notified and can attend to you.
• Monitor and response – our emergency falls response service. At the touch of a button we can detect a fall in the home and will send a first-aid trained, dedicated response team to provide a lifting service to get you back on your feet. Unlike other providers, we don’t outsource our response service and you can be rest assured Helpline will be there for you at anytime of the day or night.

Customers of all ages benefit from these services for short term needs or ongoing care, bringing the support they can rely on and peace of mind for family, friends and loved ones.

We are based in Colchester and offer our Monitoring and Response service to those living in Colchester and the wider borough, as well as other town and villages across Essex including Clacton, Coggeshall, Halstead, Harwich, Nayland, Tiptree, Tollesbury and Walton.

Our Monitoring only service is available across the whole of the UK.